Privacy policy

Cosmetic Surgery Help is published by KnowYourMarket.ai, an Australian registered business, Australia. We are the entity accountable for the personal information collected through this website. Contact: through our contact page.

Information you give us

When you submit an enquiry form or use the chat widget, we collect:

• Your name
• Your email address
• Your phone number
• The procedure or topic you are enquiring about
• Anything else you choose to write in the message field

Please note: the procedure you enquire about may reveal information about your health. Under the Privacy Act, health information is sensitive information and attracts higher protection. We collect it only with your consent, which you give by submitting the form, and we use it only for the purpose described below. Please do not send us clinical details, medical history, photographs or documents — we do not need them and we are not equipped to assess them.

Information collected automatically

• Analytics. We use Plausible Analytics, which is cookie-free and does not collect or store personal data or track individuals across sites. It records aggregate page views, referrers and country.
• Live chat. We use Tawk.to for on-site chat. If you start a chat, Tawk.to processes what you type and sets cookies. See Tawk.to’s own privacy policy for their handling.
• Server logs. Standard web server logs, which may include IP address and browser type.

We collect enquiry details in order to refer you to cosmetic surgery providers, and we are paid a fee by those providers for the referral. This is our commercial model and we want it stated plainly here as well as on our how we make money page.

When you submit an enquiry, your information may be disclosed to:

• One or more cosmetic surgery providers, so they can contact you about your enquiry
• KnowYourMarket.ai, as the publisher operating this site
• Our IT and hosting suppliers, who process data on our instructions

Once your details are passed to a provider, that provider becomes responsible for the information it holds and its own privacy policy applies. We cannot delete information held by a third party on your behalf, though we will tell you who received it so you can ask them directly.

We do not sell your personal information for any purpose other than the referral described above, and we do not disclose it overseas, except insofar as our suppliers host data outside Australia .

We retain enquiry records only for as long as we need them for the purpose described above, after which they are deleted or de-identified. We keep them for that period so we can resolve disputes about referrals and meet our record-keeping obligations.

• Access. You can ask for a copy of the personal information we hold about you.
• Correction. You can ask us to correct anything inaccurate or out of date.
• Deletion. You can ask us to delete your information, and we will unless we are required to keep it.
• Withdraw consent. You can withdraw consent to further contact at any time.

Email through our contact page with “Privacy request” in the subject line. We respond within 30 days. We do not charge for access requests.

Enquiry data is transmitted over HTTPS and stored on access-controlled systems. No system is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.

If you believe we have mishandled your personal information, contact us first at through our contact page. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.